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Department of Information Technology and Telecommunications

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Maya Wiley Crossed Wires with de Blasio on Failure to Bring WiFi to All New Yorkers

The mayor tapped Wiley in 2014 to get broadband to low-income neighborhoods. Now, 1.5 million people are still unconnected. The mayoral candidate blames her ex-boss, but an examination suggests a more complicated history.

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City Hall May Pull Plug on LinkNYC Owner Over Missing Kiosks — and $75M Owed

The group behind LinkNYC towers that give free Wi-Fi and phone calls is far behind schedule on installations and payments to the city, officials say.

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City Hall Makes $147.5 Million Call on Overhauling 911

The firm enlisted by the de Blasio administration is already behind and over budget on creating a temporary text option for emergency callers.

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Dozens of LinkNYC Kiosks Are Installed but Not Activated

At least 50 of the kiosks made to replace old-school pay phones with Wi-Fi sit idle with no connectivity — some for over two years, THE CITY found.

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311 Tone Deaf on Language Options for Non-Native English Speakers

The city’s complaint and information service offers just six languages, our test found, when the law requires 10.

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Text-to-911 Caught in Life-or-Death Battle Between NYPD and Tech Agency

Delays in new emergency technology stem from bitter standoffs over system testing failures and how much human help computers need to catch all calls.

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