There are more than 8 million humans in this city — but we’re not the only living things who can proudly call themselves New Yorkers. Raccoons, deer, dolphins, coyotes, birds of all kinds and, of course, rats live among us, hustling to survive — just like anyone else.. And whether they fly, walk, or swim […]
311
Posted in311
Raccoons Eating Lasagna, Ghosts in the Window: The Wildest 311 Calls of Last 20 Years
New York City’s municipal information hotline fields questions and reports on items from the mundane, like illegal parking, to the bizarre, including a few calls about dog dependents, aliens and ghosts.
Posted inHow to New York
No Heat in Your NYC Apartment? Here’s What to Do Next
A lack of heat is illegal in the winter, according to city law. But tenants have to take action to push their landlord to crank up the temperature.
Posted inMental Health
Adams Vows Action to Hospitalize People With Serious Untreated Mental Illness
Mayor says he’ll instruct NYPD to get people to psychiatric treatment when they fail to meet their “basic needs.” Advocates say he’s crossing a line.
Posted inAviation
Helicopter Noise Complaints Sky High as Anxious, Cooped-Up New Yorkers Feel Buzzed
Complaints to 311 about helicopters noisily hovering above New York have soared this year — with an analysis by THE CITY showing a more than 130% increase over 2019. The 7,758 chopper noise complaints this year through Friday are over 4,400 more than were registered on 311 all of last year. The calls are coming […]
Posted inInfrastructure
City Hall May Pull Plug on LinkNYC Owner Over Missing Kiosks — and $75M Owed
Sign up for “THE CITY Scoop,” our daily newsletter where we send you stories like this first thing in the morning. A tech consortium brought in by the de Blasio administration hasn’t installed hundreds of promised public Wi-Fi kiosks since fall 2018 and owes the city nearly $75 million, the city’s top tech official testified […]
Posted inGovernment
Dozens of LinkNYC Kiosks Are Installed but Not Activated
Additional reporting by Ann Choi and Trone Dowd Sign up for “THE CITY Scoop,” our daily newsletter where we send you stories like this first thing in the morning. On city sidewalks, sleek LinkNYC kiosks stand idle — installed but not activated. “Super Fast Free Wi-Fi Coming Soon!” declare signs on their displays. But when, […]
Posted inPublic Safety
311 Assailed as ‘Epic Failure’ for the Deaf Community
Sign up for “THE CITY Scoop,” our daily newsletter where we send you stories like this first thing in the morning. The city’s complaint and information hotline, 311, isn’t only frustrating for non-native English callers — it’s also an “epic failure” for deaf and hard-of-hearing users, a City Council member charged. “It was not designed […]
Posted inPublic Safety
311 Tone Deaf on Language Options for Non-Native English Speakers
Additional reporting by Ann Choi and Clifford Michel Sign up for “THE CITY Scoop,” our daily newsletter where we send you stories like this first thing in the morning. For the past two years, Local Law 30 has required city agencies to provide access to their services in 10 languages other than English: Spanish, “Chinese,” […]
Posted inHousing
Bronx Logs Most Heat and Hot Water Complaints of Any Borough
Sign up for “THE CITY Scoop,” our daily newsletter where we send you stories like this first thing in the morning. As temperatures begin to drop, residents of 1425 Dr. Martin Luther King Jr. Blvd. in The Bronx say they’re not looking forward to winter. They’re dreading the specter of cold showers and heat that […]