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Accessibility

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Driver Cash Eyed as Fix for MTA’s Struggling Access-A-Ride

The paratransit service’s drivers may be seeing more green down the road as the MTA considers multiple measures — including bonuses and paying for bridge and tunnel rides — aimed at boosting reliability, THE CITY has learned.

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Access-A-Ride Service Quality Stuck in Reverse as Traffic, Driver Absences Mount

The reliability of the MTA’s Access-A-Ride paratransit service for New Yorkers with limited mobility has sunk to its lowest level in years — even as ridership has risen to almost 80% of pre-pandemic levels.

Mets Station Accessibility Project Up In the Air as AirTrain Derails

The Mets-Willets Point complex — which serves anyone going to Citi Field, the Billie Jean King National Tennis Center, the Queens Museum or Queens Night Market — is still inaccessible for LIRR passengers who can’t navigate stairs.

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MTA to Allow Live Remote Public Commenting for Board Meetings After Outcry

The new format, which also doubles the public comment period to 60 minutes, was especially welcomed by disabled riders who said the MTA’s unreliable paratransit services kept them from testifying about the MTA’s unreliable paratransit services.

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MTA Brings Back Virtual Testimony for Board Meetings — With a Catch

The MTA will no longer require in-person testimony at its board meetings beginning Monday. That means public speakers will once again be allowed to rail remotely against the transit agency — although not in real time.

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MTA Looks to Ramp Up Subway Accessibility With Fewer Costly Elevators

"Ramps are failproof," declared Quemuel Arroyo, the MTA’s chief accessibility officer. But installing the slopes isn’t as easy as it might look, and in some cases elevators better fit the bill, some advocates say.

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MTA Hits Mute on Remote Comments as In-Person Public Committee Meetings Return

The rule forbidding a continuation of virtual public testimony limited participation by Access-A-Ride users with complaints about service problems, advocates for New Yorkers with limited mobility said. Meanwhile, MTA officials could still phone it in.

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Man’s Amazing Journey to Amazon Made Smoother Thanks to Public and Private Help

Saheed Adebayo Aare has received salvation from his hellish commute by way of a new position with the online retailer in the city and a bumpy ride to a more convenient homeless shelter.

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MTA Looking for Private Business Help With Subway Accessibility Upgrades

The transit agency’s leaders want to tap more private developers to make more subway stations Americans with Disabilities Act-compliant. But critics warn that similar partnerships have a spotty track record.

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Union Square Curves Add Accessibility Challenge to $100M Makeover

The Union Square Partnership has proposed an ambitious "vision plan" to remake the 19th century park. Accessibility advocates want the overhaul to include technologically difficult upgrades for the sprawling subway station underneath.

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Capital Losses: Major Subway and Bus Projects Falling by Wayside in MTA’s Pandemic Budget Crunch

Paint jobs, structural repairs and accessibility upgrades are among the capital projects put on hold as the MTA hopes for billions from a more transit friendly Biden administration.

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MTA Pulls Emergency Brake on All Major Projects as Financial Woes Mount

Modernized signals, upgraded subway cars and elevators to make dozens of stations accessible have put on hold indefinitely amid the pandemic’s squeeze on funding.

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Delays on Major Subway Upgrade Could Signal More Woes Ahead

The pandemic and computer problems are snagging a signal improvement in Queens and Manhattan as the MTA’s record $51 billion overhaul plan is in flux.

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MTA Could Make Many More Subway Stations Accessible, Study Finds

The first part of a nearly $18 million review obtained by THE CITY concludes that most of the 100 stops surveyed can be retrofitted with elevators.

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In Queens Courts, Unequal Access to Justice Starts at the Stairs

A dispute over who’s supposed to operate a mechanized lift presents a barrier at one courthouse. We found more obstacles at other legal facilities.

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311 Assailed as ‘Epic Failure’ for the Deaf Community

At Council meeting, Councilmember Fernando Cabrera calls out accessibility issues for hard-of-hearing New Yorkers and non-native English speakers.

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Access-A-Ride Users Face Access Challenges at Access-A-Ride Centers

Lack of automatic doors at the six centers where people with limited mobility must go to get the MTA’s paratransit service raises additional barrier.

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Staten Island Family Court Struggles With Disability Act Compliance

Judges, lawyers and litigants make do with trailers and courtroom swaps a decade after a promise of accessible new digs.

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LIC Luxury Tower Leaves Behind People with Disabilities, Lawsuit Alleges

The federal discrimination suit against the Queens building marks the latest legal action stemming from the past decade’s development boom.

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Cost of MTA Accessibility Study Rising Faster Than Elevators

The budget for a feasibility study into installing more subway lifts and ramps to help people with disabilities has jumped 70%, MTA documents show.