911

911
“We’re not clerical workers: We’re first responders,” said one 10-year veteran dispatcher. “We take one million calls every year. We’re undervalued.”
Fewer psychiatric emergencies got a response from B-HEARD squads this year than in 2021 debut — but Mayor Eric Adams is still forging ahead with expansion of what he calls a “successful pilot.”
As part of a federal law signed by Trump in 2020, callers will be able to reach the National Suicide Prevention Lifeline and its local outposts simply by dialing 988. In the city, those calls are plugging into the existing NYC Well.
911
A review by THE CITY finds police take a full minute longer than a year ago to respond to shootings and other crisis incidents, while ambulances now arrive faster than before.
City Hall had said the interim 911 set-up would be ready by early 2018. But the upgrade was plagued by technical glitches and inter-departmental squabbling.
The firm enlisted by the de Blasio administration is already behind and over budget on creating a temporary text option for emergency callers.
New HBO documentary about Texas city’s approach to 911 calls where mental health plays role is shown to New York cops amid plans for policing reforms.
Lawmakers and advocates demand action, saying snagged plans for a temporary texting system and a comprehensive digital upgrade put lives at risk.
The father of cop shooting victim Saheed Vassell welcomed a test sending clinicians on 911 calls. Others express “shock” reforms don’t go farther.
Cops will start teaming with mental health workers on 911 calls and will no longer refer to “EDPs” under reforms aimed at stemming bloodshed.
Two-plus years in, officials haven’t picked a firm to digitize the emergency system — meaning a delay to at least mid-2024, THE CITY has learned.
GOT A TIP?
We’re here to listen. Email tips@thecity.nyc or visit our tips page for other ways to share.
Delays in new emergency technology stem from bitter standoffs over system testing failures and how much human help computers need to catch all calls.
Missing a forecast early-2018 debut, the city lacks a life-saving emergency communications service in place in much of the state.
IBO analysis of precinct dispatch times hit about 8 minutes in Highbridge and Wakefield — more than twice the citywide average, which is on the rise.