New York City’s municipal information hotline fields questions and reports on items from the mundane, like illegal parking, to the bizarre, including a few calls about dog dependents, aliens and ghosts.
A lack of heat is illegal in the winter, according to city law. But tenants have to take action to push their landlord to crank up the temperature.
Mayor says he’ll instruct NYPD to get people to psychiatric treatment when they fail to meet their “basic needs.” Advocates say he’s crossing a line.
The 7,758 chopper noise complaints through the end of October are nearly 4,500 more than were registered via 311 in all of 2019, THE CITY’s analysis shows.
The group behind LinkNYC towers that give free Wi-Fi and phone calls is far behind schedule on installations and payments to the city, officials say.
At least 50 of the kiosks made to replace old-school pay phones with Wi-Fi sit idle with no connectivity — some for over two years, THE CITY found.
The city’s complaint and information service offers just six languages, our test found, when the law requires 10.
With cold weather approaching, some tenants in the borough say they’re bracing for another chilly season of calls to 311.
DIY used car dealers helped fuel a citywide tripling in 311 calls, which rose to more than 76,000 last year, an analysis by THE CITY shows.
Pockets of the city aren’t fully integrated into the 311 system – even after 16 years. Hardest hit: NYCHA, Battery Park City and Roosevelt Island.
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