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Helicopter Noise Complaints Sky High as Anxious, Cooped-Up New Yorkers Feel Buzzed

The 7,758 chopper noise complaints through the end of October are nearly 4,500 more than were registered via 311 in all of 2019, THE CITY’s analysis shows.

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City Hall May Pull Plug on LinkNYC Owner Over Missing Kiosks — and $75M Owed

The group behind LinkNYC towers that give free Wi-Fi and phone calls is far behind schedule on installations and payments to the city, officials say.

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Dozens of LinkNYC Kiosks Are Installed but Not Activated

At least 50 of the kiosks made to replace old-school pay phones with Wi-Fi sit idle with no connectivity — some for over two years, THE CITY found.

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311 Assailed as ‘Epic Failure’ for the Deaf Community

At Council meeting, Councilmember Fernando Cabrera calls out accessibility issues for hard-of-hearing New Yorkers and non-native English speakers.

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311 Tone Deaf on Language Options for Non-Native English Speakers

The city’s complaint and information service offers just six languages, our test found, when the law requires 10.

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Bronx Logs Most Heat and Hot Water Complaints of Any Borough

With cold weather approaching, some tenants in the borough say they’re bracing for another chilly season of calls to 311.

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East Brooklyn Drives Surge in Abandoned Vehicle Complaints

DIY used car dealers helped fuel a citywide tripling in 311 calls, which rose to more than 76,000 last year, an analysis by THE CITY shows.

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What’s the 311? Stranded in New York’s Service Hotline Deserts

Pockets of the city aren’t fully integrated into the 311 system – even after 16 years. Hardest hit: NYCHA, Battery Park City and Roosevelt Island.


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